Frequently Asked Questions
General
An Escape Room is an exciting, fun way to spend your free time. A group of you will be in a themed room and must use teamwork, communication skills, and puzzle solving to complete objectives and escape before the 60 minute time limit is up. Check out Our Escape Rooms for more information.
Our rooms are not locked, because the aim of our experiences is not to get out of the door you came in, so you can leave the room at any point.
No need to bring anything specific. Just your wits.
If you would like to bring items we have lockers to store them during your game.
Location and Parking
Above Northwood Estate Agent in the Top of the Town area of Basingstoke.
Please see our Location for a map and address.
Find us by searching for Trapped In Fiction in Google Maps.
There are a number of paid car parks close by in the Top of Town area of Basingstoke.
The closest are Castons, Albert Yard and Caston’s Yard just off New Road, or Joices Yard just off New Street.
The Escape Room is also a short walk from Festival Place.
Children
We allow anyone in the room. We find that age 8/9 is when children start to be able to contribute more than not.
We charge from age 6 upwards.
If you are bringing anyone under age 6, please just book for all the other players.
Our rooms are designed to be fun for all ages!
Children of age 6 and over should be able to have a go at a good number of the puzzles.
Ages 10/11 and over should be able to complete most of the puzzles with a bit of help.
Children under the age of 9/10 will likely need more help by an adult.
If coming as a family or group with children under age 6 there may be some aspects which under 6s can enjoy.
We allow child only groups (under 16) if an adult (over 18) is present in the room for the duration of the experience, to make sure the children are following our rules, and to help out where they can.
If the children are mainly under the age of 9/10 they will likely need more help from the adult.
If the adult is only participating because of these guidelines, you do not need to pay for the adult when booking.
We recommend a minimum group size of 4 children.
If you have any further questions please Contact Us.
Safety, Rules and Accessibility
Please don’t take photos or videos in the room. We don’t want the puzzles to be spoiled for others. We’ll tell you everything you need to know when you arrive. Most of all, have fun!
Trapped in Fiction is on the first floor of a grade 2 listed building that does not have a lift.
There is one flight of stairs and the Peter Pan room requires you to climb over a 50 cm wall.
You can go to the toilet before, or even during the game. But we won’t be able to pause the game for you, so please try to go before you go into the room.
The doors are not locked so you will be able to get out at any time.
The Forbidden Room of Fun
This room has a significant amount of the puzzles which involve identifying colours, and so colourblind players are likely to need help identifying the colours.
We advise colourblind players bring at least two non colourblind people to help, and would recommend completing our Peter Pan room if concerned.
Peter Pan
This room has one large puzzle and part of a smaller puzzle that requires players to distinguish between colours.
We advise colourblind players bring at least one non colourblind person to help, and colourblind players usually have as enjoyable experience as non colourblind players.
If you have any questions please Contact Us.
Group Size and Team Composition
Anyone can be in your team. We ask children under 16 to be accompanied by an adult.
If the majority of the group will be under 10 years old please Contact Us to discuss.
Please Contact Us to discuss if you would like any extra people. We may be able to accommodate 1 or 2 extra.
If you have significantly more than permitted on the booking page we can arrange to have groups quickly one after the other.
Yes! Please just bring a card or cash and you can pay the difference in price when you arrive. If you want to bring more than permitted on the booking page please Contact Us to discuss.
Costs
The price per person decreases the more people you have in your team. We also have lower prices for children.
Please see our Pricing page for more details.
Children under 6 go free.
The easiest way to see what the total price is to go to the Booking Page and select a date and time. You’ll then be able to select how many people you have in your group, and see the price per person and total price.
Experience and Theme
We recommend choosing ‘Beginner’ difficulty if you have completed less than a handful of escape rooms, are a team of 2, or the majority of your group are children.
The ‘More Challenging’ difficulty is designed for experienced escape room players.
Please Contact Us to discuss if you would like more information.
No, our rooms are designed to be challenging, immersive and a lot of fun!
You won’t need any answers to quiz questions. Just use your common sense and we’ll help you out if you get stuck, so don’t worry, you’ll be just fine.
Timings and Cancellations
Please arrive at the time of your booking, and follow the instructions you received in your confirmation email.
If you are less than 10 mins late it shouldn’t be a problem. However any more than this and we may need to reduce the amount of time you have in the game.
If you are more than half an hour late we may not be able to fulfill your game as we may have other customers after you.
Please Contact Us if you are going to be late as soon as you know.
Please Contact Us and give us at least 24 hours notice to change your booking. After this time we won’t be able to give a refund, but can offer to reschedule or issue you a gift voucher for the full amount to play with us later.